Privacy Policy
Who We Are
Conquestador Casino NZ (conquestador-casinonz.com) is operated by a licensed gaming company (the “Company,” “we,” “us,” or “our”). We are the data controller responsible for your personal information collected through our website, mobile app, and related services.
Our services are directed at adults aged 18 and over who are located in New Zealand. By registering an account and using our platform, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy applies to all personal data we process in connection with our casino services, including account management, gaming, promotions, customer support, and payment processing. It is subject to the New Zealand Privacy Act 2020 and, where applicable, the EU General Data Protection Regulation (GDPR).
Data We Collect
We collect personal data in several ways โ directly from you, automatically during your use of our services, and from third parties. The categories of data we collect include:
Full name, date of birth, email address, residential address, phone number, username, password (hashed), preferred currency (NZD), and gender. This is required to create and maintain your account and verify your identity as required by law.
Payment method details (card number last 4 digits, expiry, card type), bank account information, transaction history, deposit and withdrawal amounts, and e-wallet identifiers. Full card numbers are never stored โ they are processed by PCI-DSS compliant payment processors.
Copies of government-issued identification (NZ Driver’s Licence, passport), proof of address documents (utility bills, bank statements), and payment method verification photographs. These are collected to comply with AML and KYC regulations.
Game session data, betting history, win/loss records, bonus usage, wagering progress, favourite games, session duration, and responsible gambling tool usage. This data is used to personalise your experience and comply with responsible gaming obligations.
IP address, device type, operating system, browser type and version, screen resolution, app version, login timestamps, session tokens, and geolocation data (country/region level). Used for security, fraud prevention, and service optimisation.
Live chat transcripts, email correspondence, support ticket history, survey responses, and promotional communication preferences (opt-in/opt-out records). Used to provide customer support and improve our services.
How We Use Your Data
We use your personal data for the following purposes:
Legal Basis for Processing
We process your personal data on the following legal bases:
Processing necessary to provide you with our gaming services under our Terms & Conditions, including account creation, gaming, and payments.
Processing required to comply with AML regulations, KYC requirements, gambling licence conditions, tax obligations, and the NZ Privacy Act 2020.
Fraud prevention, security monitoring, service improvement, and responsible gambling monitoring โ where these interests are not overridden by your rights.
Marketing communications and non-essential cookies โ processed only where you have given explicit consent, which you may withdraw at any time.
Data Sharing & Third Parties
We do not sell your personal data to third parties. We may share your data with the following categories of recipients only as necessary and with appropriate safeguards in place:
Cookies & Tracking
Our website uses cookies and similar tracking technologies. We use the following types:
You can manage cookie preferences through our cookie consent banner or your browser settings. Disabling essential cookies may affect site functionality. For full details, please see our separate Cookie Policy.
Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Our standard retention periods are:
After retention periods expire, data is securely deleted or anonymised. Some anonymised, aggregated data may be retained indefinitely for statistical purposes.
Your Rights
Under the New Zealand Privacy Act 2020 and applicable data protection law, you have the following rights regarding your personal data:
Request a copy of all personal data we hold about you. We will respond within 20 working days.
Request correction of inaccurate or incomplete personal data. Update basic details directly via account settings.
Request deletion of your data โ subject to legal retention requirements such as AML and KYC obligations.
Request your data in a structured, machine-readable format to transfer to another service provider.
Request that we limit processing of your data while a dispute is being resolved or while you exercise other rights.
Object to processing based on legitimate interests, including direct marketing. Objection to marketing will always be honoured immediately.
Withdraw any consent you have given (e.g., marketing emails) at any time without affecting the lawfulness of prior processing.
Lodge a complaint with the NZ Privacy Commissioner at www.privacy.org.nz if you believe we have breached your privacy rights.
Data Security
We implement technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:
In the event of a data breach that poses a risk to your rights, we will notify you and the relevant authorities within 72 hours in accordance with our legal obligations. No transmission over the internet is 100% secure โ while we implement industry-leading protections, we cannot guarantee absolute security.
International Transfers
As an online platform with global infrastructure, your personal data may be transferred to and processed in countries outside New Zealand. When such transfers occur, we ensure appropriate safeguards are in place, including:
You may contact us to request information about the specific safeguards applied to any international transfer of your data.
Children’s Privacy
Our services are strictly intended for individuals aged 18 years and over. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you are not permitted to register an account or use our services.
If we become aware that we have inadvertently collected personal data from a person under 18, we will immediately delete that data and close the associated account. If you believe a minor has registered on our platform, please contact us immediately at [email protected].
Contact Us
For any questions about this Privacy Policy, to exercise your data rights, or to report a privacy concern, please contact our Data Protection Officer:
We reserve the right to update this Privacy Policy at any time. We will notify you of material changes via email or a prominent notice on our website. The date of the most recent revision appears at the top of this page. Continued use of our services after changes constitutes acceptance of the updated policy.
You also have the right to lodge a complaint with the New Zealand Privacy Commissioner at www.privacy.org.nz if you believe we have not handled your personal data in accordance with the Privacy Act 2020.
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