Responsible Gaming
What Is Problem Gambling?
Gambling becomes a problem when it negatively affects your finances, relationships, work, or mental health — and when it feels difficult or impossible to stop despite these consequences.
Problem gambling exists on a spectrum. It doesn’t happen overnight and it’s not a character flaw — it’s a recognised condition that responds well to early intervention and support. Recognising the warning signs is the first step.
Warning Signs to Watch For
Spending more than you can afford — chasing losses or gambling with money meant for rent, bills, or food
Feeling anxious, irritable, or restless when not gambling, or when attempting to cut down
Lying to friends, family, or employers about how much time or money you spend gambling
Neglecting work, school, family responsibilities, or personal wellbeing because of gambling
Borrowing money or selling belongings to fund gambling, or gambling to escape stress or negative emotions
Failed attempts to control, cut back, or stop gambling — returning repeatedly despite wanting to stop
Needing to gamble with increasingly larger amounts of money to get the same level of excitement
How We Protect You — Even Before You Ask
Responsible gambling isn’t just about the tools we give you — it’s about how we watch, how we respond, and how we build our platform from the ground up.
Behavioural Monitoring
Our system automatically tracks patterns associated with problem gambling — sudden increases in deposit frequency, session lengths, chasing losses, or significant changes in betting behaviour. When patterns are detected, our team reaches out proactively.
Strict Age Verification
Every player must prove they are 18+ before depositing or playing for real money. We use independent age verification services alongside document checks. Any account found to belong to a minor is immediately closed and all funds returned.
Third-Party Exclusion Lists
We maintain integration with industry exclusion registers. Players who have registered for exclusion through other channels or who have been flagged by partner organisations are automatically blocked from registering new accounts.
Responsible Communications
We never send unsolicited promotional material designed to encourage players who have shown signs of problem gambling to deposit more. Players who are in self-exclusion or cool-off periods are immediately removed from all marketing communications.
Staff Training
Every member of our customer support team is trained in responsible gambling best practices, problem gambling recognition, and how to sensitively direct players toward appropriate tools and external support services — without judgement.
Third Party Intervention
Friends or family members concerned about a loved one’s gambling can contact us directly. We take third-party concerns seriously and can take appropriate action — including account review and proactive outreach — while respecting privacy obligations.
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